How to raise a query or complaint with us, and how to escalate it through SCORES and SMART ODR.
Last updated: 11 June 2026
We treat investor queries and complaints as valuable feedback, addressing them through a structured grievance redressal framework supported by a thorough review mechanism to prevent future issues and promote smooth functioning. Our core principles ensure investors are always treated fairly, with complaints handled courteously and promptly.
Client concerns typically stem from misunderstandings or service deficiencies. These issues can arise from inadequate explanations, unclear communication, or failure to meet expected service standards. Problems may be caused by insufficient facilities or the RA's inappropriate attitude toward clients, potentially leading to escalated complaints.
Clients can seek clarification to their queries and are entitled to make a complaint in writing. An Email may be sent to: support@finvezto.com. Alternatively, the Investor may reach the Research Analyst on Phone/WhatsApp at +91-8148413194. The client can expect a reply within 24-48 hours of approaching the Research Analyst.
In case the client is not satisfied with our response they can lodge a grievance with SEBI at https://scores.sebi.gov.in or may also write to the office of SEBI at Southern Regional Office, Overseas Towers, 7th floor, 756 –L Anna Salai, Chennai – 600 002.
For any queries, feedback or assistance, please contact SEBI office on Toll Free Helpline at 1800 22 7575/ 1800 266 7575. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below links for Android and iOS:
https://play.google.com/store/apps/details?id=com.sebi&hl=en_IN
https://apps.apple.com/in/app/sebiscores/id6478849917
After exhausting the above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal: https://smartodr.in/login
For more details about the ODR mechanism, fees, timelines etc., you may read the master circular released by SEBI titled: “Online Resolution of Disputes in the Indian Securities Market" available at the following link: https://www.sebi.gov.in/legal/master-circulars/aug-2023/online-resolution-of-disputes-in-the-indian-securities-market_75220.html
Annexure B- Grievance Redressal Mechanism (for Accessibility Issues)
Grievance Redressal Mechanism – Accessibility Compliance (SEBI Circular dated July 31, 2025)
In compliance with the SEBI circular, Finvezto Stock Research has established a dedicated grievance redressal mechanism to address accessibility-related complaints from persons with disabilities (PwDs).
Dedicated Channels
Email: support@finvezto.com
Helpline: +91-8148413194 (operational Mon–Fri, 11:00 AM – 5:00 PM)
Process
All accessibility-related grievances will be acknowledged within 2 working days.
Resolution/response will be provided within 15 working days.
Complex issues requiring longer timelines will be communicated clearly to the complainant.
Escalation Matrix
Research Analyst (Mr. Anand Ganapathy K, Email: support@finvezto.com, Contact: +91-8148413194)
Disclaimer: SEBI registration does not ensure performance or guarantee returns to investors. Securities market investments carry market risks. Kindly review all relevant documents before investing.